Montreal Acadie
514-385-1212
Montreal, QC

Terms and Conditions of Sales

Terminology

  • • Regular order: The purchase of a regular product in inventory by Espace Plomberium.
  • • Special order: The purchase of a special product selected in a supplier catalog not in inventory by Espace Plomberium. A special order cannot be cancelled.

Sales Conditions

After having revised and signed your order assisted by your sales representative, the purchaser makes a commitment to accept the terms and conditions of sales of Espace Plomberium. In return, Espace Plomberium makes a commitment to post and describe those conditions clearly through our sales representatives.

Terms of Payment

  • • At the emission of a regular order, the purchaser has to pay a minimum deposit representing 50 % of the total of the invoice. At the emission of a special order, the purchaser has to pay a non-refundable minimum deposit representing 50 % of the total invoice. The balance can be paid in person at the store or by phone no later than 48 hours before the delivery date.
  • • The accepted methods of payment are: cash, debit card, Visa and Master Card credit card. The indicated prices are in Canadian dollars.

Merchandise Delivery

  • • The delivery will be made from Monday to Friday between 8:00 am and 5:00 pm according to your availability and the availability of our delivery trucks. You will be informed prior to the arrival of the delivery to make sure there is an adult (18 years old +) on site available to sign for and inspect the goods. Any packages in poor condition or product not corresponding to your purchases must be brought to the attention of the driver and noted on the delivery slip. It is also possible to pick-up your goods at the warehouse located at, 56, Marius Warnet street, Blainville, QC J7C 5P9. From the receipt of your goods, you have a grace period of 30 days to take possession of the equipment. Beyond these 30 days, you will be charged $100 per month for storage.
  • • Delivery fees will be applied on each delivery according to the distance of the destination. The sales consultant will confirm the amount to be charged.
  • • Extra delivery fees can be added to the invoice based on the weight and/or the volume of the delivered products.
  • • Delivery of specific products (such as products made of cast iron, stone, etc.) will be made by the manufacturer and all the extra delivery fees will be paid by the purchaser.
  • • We cannot be held responsible for any inconvenience caused by delivery delays of our manufacturers or by any event that is out of our control.
  • • In the case of an urgent delivery sent via Purolator; the delivery fees will be totally assumed by the purchaser. Any request to modify the delivery date must be done at least 48 hours before the scheduled date. In the absence of a responsible person during a scheduled delivery, the costs of a second delivery will be added.
  • • Before delivery, it is the purchaser's responsibility to ensure that the entrance, doorways, stairway, elevator and free space provided for the goods are sufficiently unobstructed to allow the deliverymen to deposit it adequately and without constraint. For health and safety reasons at work, the deliverymen cannot take off their shoes. You must protect your floors adequately.
  • • Espace Plomberium is dependent on manufacturer's supplies and can therefore not be held responsible for late deliveries.

Reserved goods, layaways

A deposit will be required for any merchandise to be reserved or layaway. If the goods are not claimed 45 days after the date of purchase, the customer deposits will not be refunded.

Claims

After the reception of your goods, any irregularity concerning the packaging or the products must be declared to the deliveryman and must be noted on the delivery slip. Claims must be done within 48 hours of the reception of the goods. The claim must be made to your sales representative.

Merchandise Return

  • • Any goods returned from a regular order are subject to 25 % restocking fees. Any goods exchanged are subject to a handling fee of 10 % based on the value of the goods returned.
  • • Any claims to return or exchange goods from a special order will be refused.
  • • Any returns must be claimed within a period of 30 days after the reception date. The goods have to be in their original packaging, not damaged and must be in perfect condition.
  • • No return or exchange will be accepted on the following goods: tools, thermostats, electric parts, toilet seats and liquidation.

Warranty

Warranty on products are exclusively offered and supported by the manufacturers. Any product warranty claims must be directly submitted to the manufacturer. Always keep the original invoice for the whole period of the warranty of your products, without this proof the warranty is invalid. Espace Plomberium is not responsible for warranty claims. If needed, we can provide the contact details of the manufacturers.

Sales Taxes

Current sales taxes GST and QST are not included in our sales prices.

Limits of Contract

Only the goods and information described on the invoice are subject to the terms and conditions herein. Installation, repair or other similar services are not included.

Technical Data

All drawings, descriptive matter, dimensions and performance data submitted by the purchaser in accordance with his requirements are under his responsibility. Espace Plomberium is not responsible for the exactitude of the purchaser's technical data.

Limitation of Liability

Espace Plomberium's liability shall not exceed the purchase price of the invoiced products and shall not be liable for any indirect, consequential, incidental or punitive damages of any kind.

Management
Espace Plomberium


Terms of Use

The following are the terms and conditions of use of this website. Please read them carefully before using this site.

By entering our site, you are accepting to conform to the terms and conditions outlined in this document. Please note that the terms and conditions may be modified by Espace Plomberiumat any time. If you are not able to comply with the Terms of Use outlined in this document, please do not use this site.

This website is strictly for personal use. Commercial use of this website is not permitted. You may not copy, use, display, market or alter any element in this website for the benefit of any person or company.

This site and its content are subject to Canadian laws applicable in the province of Quebec. When you access this site from outside Quebec, you must ensure to respect the laws that apply in the location you are in. You may only use this site in countries where all of the conditions outlined in this document are applicable. When navigating this site, you guarantee Espace Plomberiumthat you will not use it illegally and that you commit to uphold all local, national or international laws that apply. If you wish to obtain more information pertaining to the use of this website in other jurisdictions, you should consult a legal advisor. Only the Tribunal of the judicial district of Montreal in the province of Quebec, Canada, has jurisdiction over this site and its applications.

Confidentiality

Fully safe and confidential navigation on the Internet is never guaranteed. The information exchanged on the Internet can be intercepted, lost or modified at any time. By using this site, you acknowledge and concede that Espace Plomberiumand its employees, agents, representatives and partners can at no time be held responsible for damages resulting from any malfunction of computer or software or any telecommunications line relative to any communication that is faulty, incomplete, incomprehensible or that has been erased by any computer or network. In addition, you accept that Espace Plomberiumas well as its employees, agents, representatives and partners are not responsible and cannot be held responsible for any damages or losses resulting, directly or indirectly, from the fraudulent intrusion of a third party causing information or elements made available on this website to be modified, from downloading any software or form available on this site or from the transmission of any information from this site.

Personal Information

When you subscribe to some applications on the website (newsletter, union section reserved for producers, contests, etc.), personal information may be required such as your name, address and E-mail address. Only Espace Plomberiumwill have access this information and will be able to use it. The information will only be used for the purposes described on the site. You can always choose to withhold this information. You can also contact Espace Plomberiumby e-mail at cocharbonneau@deschenes.ca to withdraw the information registered on the site.

Intellectual Property

Espace Plomberiumwebsite and the documents published or otherwise accessible on the site including images, illustrations, text, photographs, software and all others, are subject to intellectual property laws, including copyright laws. The website and its contents are the property of Espace Plomberium. Except in cases of prior authorisation from rights holders, all communications, sales, distribution, execution, loading, copy, reproduction, modification, redistribution, publication, display, exploitation or any transfer of the current site or one of its elements, in total or in part, constitutes a violation of intellectual property laws and can be punished.

Trademarks

Names, words, titles, phrases, logos, concepts, graphic elements and icons on the current site may be trademarks belonging to Espace Plomberium. Downloading, retransmission, reproduction or modification of trademarks appearing on this site constitutes a violation of the Trademarks Act.

Third-Party Sites

You can access other Internet sites through hyperlinks from the Espace Plomberiumwebsite. Espace Plomberiumhowever, does not control any aspect of these sites that are created by a third-party and fully independent of Espace Plomberium. Espace Plomberiumdoes not examine the content of these sites nor do they provide any guarantee as to the reliability, content or management of any other website. Inclusion on Espace Plomberiuminformation portal of documents, content or links from other websites does not mean that Espace Plomberiumsupports, in whatever way, the products or services offered within these sites or their content. It is strictly forbidden to use this site as a hyperlink without having obtained prior written permission from Espace Plomberium.

Limitation of Liability

Espace Plomberiumstrives to ensure to the best of their ability, that the information on their site is accurate and up to date. Espace Plomberiumprovides no guarantees pertaining to this site or its contents. Espace Plomberiumcannot be held responsible for all inaccuracies, imprecisions, mistakes or errors within the site. Espace Plomberiumreserves the right to modify, at any time and without notice, this site and the information therein.

With the exception of direct damages resulting in a grave or intentional mistake on its part, Espace Plomberiumis not and cannot, in any way, be held responsible for any damages, direct or indirect, whatever the cause, origin, nature or consequences, even if Espace Plomberiummay have been advised of the possibility of such damages, caused by your access to this site or your inability to access this site, or of your use of this site, including all degradation or virus that may infect your computer equipment or any other possession, and/or your interpretation of whatever information deriving, directly or indirectly, from this site.

Espace Plomberiumdeclines all responsibility for any other site linked to the Espace Plomberiumsite, or part of any such site or for any damages or harm that may arise. It is your responsibility to take the necessary precautions against viruses, worms and other parasites, to avoid any contamination of your computer or any other device used to access this site.

Display of products and prices

Please note that all prices quoted on this website are in Canadian dollars and they may vary depending on the finishes and the options of the product. Accessories may be required for connection and can influence the total product price. Espace Plomberiumis not responsible for additional costs created by the purchase of the necessary parts for installation or pricing errors on the site. The shopping list created on this website is a budgeting tool at your disposal and is an approximation of the total cost for products. A sales consultant confirmation of price in store is required to activate the quotation. Only quotations made in the store have a legal value. Prices may be changed at any time without notice. The photos are for illustrative purposes and may differ slightly from models available.

Despite the great care taken to enter data and information, errors may unfortunately slip into this website. We apologize in advance for any inconvenience this may cause.


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